Top 5 condo security companies in Toronto

Roughly 25% of homes in Toronto are condominiums. Though units are on the pricey side, condo living certainly has its perks.

Residents never have to mow the grass or shovel the driveway; they are usually close to premium attractions and amenities; and they get exceptional service in their own buildings.     

    

Top security companies in Toronto

• Condor Security
• Paragon Security
• Elite Residential Concierge
• Probe Security
• Royal Concierge and Security

    

Most condo communities, and especially buildings located in the core of the city, hire security, concierge, or a hybrid combination to maintain safety and resident satisfaction.

Toronto is fortunate to have multiple security and concierge companies to choose from. In fact, there are so many options out there that it can be challenging to find the top performers.

That’s exactly why we decided to do some research and share the results here.

Each of these 5 security companies excels in its own way, offering exceptional standards of safety, positive resident interaction, and innovative solutions for Toronto condo communities.

Whether your condo values luxury, technology integration, or proven reliability, these security firms represent some of the best choices in the city.

    

1. Condor Security

Condor Security is a leading provider of professional, integrated security services and solutions. It strives to bring safety and peace of mind to its clients and their communities.

With over 15 years of experience, Condor knows how to provide condo communities with a “blend of security and class.” Condor’s condominium concierge services combine elite front desk customer service and trustworthy security. It’s worth noting that this company has won numerous awards for its outstanding service.

Condor Security adapts its approach specifically to the building it is serving, ensuring each client receives a solution that matches their unique risks and challenges. From parking control and enforcement, to preparing security reports for property management, to verification and access control for visitors, there isn’t much Condor’s staff can’t do.

Staff who have worked for Condor say that the training program is no joke. It’s rigorous, but it prepares you well for real-world scenarios.

The commitment to quality training undoubtedly pays off. With over 1,000 Google reviews and a 4.5-star rating, Condor is one of the most well-known and respected companies in the industry.  

Residents agree, they can tell that the staff actually care about their jobs and the people around them.

    

2. Paragon Security

Founded in 1976, Paragon Security is Ontario’s largest privately owned security company. Boasting over 700 client locations across the GTA and Golden Horseshoe, it has an impressive client retention rate of roughly 10 years, on average.

Paragon serves all types of communities, including condominium, retail, commercial, educational and logistics.

Currently, it cares for about 270 happy residential communities.

Paragon works closely with property managers to surpass specific security expectations, ensuring exceptional protection for condominiums.

Staff are required to complete a Basic Security Training (BST) program where they will acquire comprehensive knowledge of the Canadian legal systems and authorities, proper communication, and emergency response. After this, they undergo specialized residential training to ensure they are prepared to respond to specific threats and situations.

With over 4,000 Google reviews and a solid rating of 4.7, Paragon remains a top choice for condo communities across Toronto.

      

3. Elite Residential Concierge

Elite Residential Concierge is a boutique condominium lifestyle and security company.

With over 50+ years of combined experience in the industry, Elite Residential was formed to address a gap in the market for genuine concierge services that cater to the resident experience as well as protect people.

Whether you are a property manager, board member, resident, or guest, you can expect to be treated to five-star service from the moment you enter the property.

Elite takes a quality-based, results-oriented approach to security and concierge. Initiatives are supported and facilitated by state-of-the-art technology and hands-on management. Popular services include CCTV surveillance, access and key control, patrols, and policy enforcement.

Its comprehensive onboarding begins with 16 hours of in-class training, covering critical condo security skills like fire alarm procedures, customer service, report writing, and more, followed by 16 hours of site-specific orientation led by an experienced site supervisor.

Beyond initial training, staff have access to ongoing education, with all team members certified in First Aid, CPR, and de-escalation techniques, ensuring safety and professionalism in every interaction.

Finally, Elite Residential has a strong 4.5 Google rating.

    

4. Probe Security

Proudly serving Toronto since 1978, Probe Security has established itself as a trusted leader. This firm is deeply committed to safeguarding communities, offering unparalleled protection, and continuously raising the bar in the industry.

Communities can choose from either condo security or condo concierge services. However, you get a mix of both when you select concierge.

Probe’s staff are trained to perform the specific duties required for a condo site, which is at the core of its tailored concierge security services.

Top services include front desk management, rule enforcement, access control and visitor parking and vehicle management.

In addition to providing trained staff, Probe can also conduct security audits.

A security audit determines the effectiveness of current security systems and identifies any areas that can be improved.

It can include an assessment of physical security features such as access points, surveillance systems, lighting and alarm systems, as well as security operations like visitor management processes and emergency response plans. 

Condo communities that have worked with Probe highlight the staff’s attentiveness and visibility. As such, it has earned a respectable 4.5 Google rating.

    

5. Royal Concierge and Security

Royal Concierge and Security has been working with condominiums for over 35+ years. It is dedicated to providing the best possible service, satisfying and surpassing client needs and expectations.

Royal Concierge and Security focus on staff development to ensure the best possible service is provided to clients at all times. From the very beginning, it guarantees a difference when it comes to optimizing day-to-day building security operations.

Top performance is fostered through the Royal Evolution Program; Royal Concierge and Security employees can participate in a range of training programs and earn certifications.

The fundamental course includes customer service, access systems, and CCTV. However, there is also condo-specific training that helps staff navigate patrols, trespassing, key management, and more.

Working closely with property managers and board members to customize the style of service requested, Royal Concierge takes on the necessary adjustments to make condo living safe and more enjoyable.

The nearly perfect 4.9 Google rating proves that this security company is indeed one of the most reliable and efficient firms in Toronto.

    

Conclusion

We have selected 5 Toronto security and concierge companies that have demonstrated their effectiveness and trustworthiness. However, you are still encouraged to do your own research to find the company that best caters to your needs.

A strong concierge team not only strengthens a condominium’s sense of security, but it also helps to create happier residents (and managers) too.